What S The Secret

Author: John R. DiJulius
Publisher: John Wiley & Sons
ISBN: 1118039424
Size: 76.90 MB
Format: PDF, ePub
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

World Class Maintenance Management

Author: Terry Wireman
Publisher: Industrial Pr
ISBN: 9780831130251
Size: 56.32 MB
Format: PDF, ePub, Mobi
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This informative book will aid plant engineers in organizing their maintenance function while minimizing maintenance activities and costs. It will provide a framework of options allowing maintenance decision makers to select the most successful way for them to manage their maintenance.

Letting Her Date

Author: Laran Mithras
Publisher: Laran Mithras
ISBN:
Size: 60.98 MB
Format: PDF, ePub, Mobi
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My new boss thinks my wife is my little sister and asks her out on a date. It was a common mistake, and one we made a joke of, but now we're sort of stuck. Telling him I lied the first week on the job isn't going to look good... He promises to treat her with total respect. Now I'm in a very awkward position. Note: 168 standard paperback pages. This is not a boss story and it's a slow build - a man's journey from here to there.

Rcm Gateway To World Class Maintenance

Author: Anthony M. Smith
Publisher: Elsevier
ISBN: 0080474136
Size: 64.86 MB
Format: PDF, Kindle
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Reliability-Centered Maintenance provides valuable insights into current preventive maintenance practices and issues, while explaining how a transition from the current "preserve equipment" to "preserve function" mindset is the key ingredient in a maintenance optimization strategy. This book defines the four principal features of RCM and describes the nine essential steps to achieving a successful RCM program. There is an easy to follow example illustrating the Classical RCM systems analysis process using the water treatment system for a swimming pool. As well as the use of software in the system analysis process, making a specific recommendation on a software product to use. Additionally, this new edition possesses an appendix devoted to discussing an economic model that has been used successfully to decide the most cost effective use of maintenance. Top Level managers, engineers, and especially technicians who rely on PM programs in their plant operations can't afford to miss this inclusive guide to Reliability-Centered Maintenance. Includes detailed instructions for implementing and sustaining an RCM program for extremely cost effective manufacturing Presents seven real-world cross-industry RCM sucess case studies that have profited from this plan Provides essential information on how RCM focuses your maintenance organization to become a recognized "center for profit" Offers over 35 accumulated years of the authors' experiences in Lessons Learned for the proper use of RCM (and pitfalls to avoid)

Annie S Affair A Cheating Wife Novel

Author: Kenny Wright
Publisher:
ISBN: 9781979488198
Size: 51.65 MB
Format: PDF, Kindle
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She cheated. And it turned him on.Travis never thought his wife would cheat on him. Never considered it once in nineteen long years of marriage...until Rick entered their lives.Travis never thought an affair would turn him on...until he found Annie's diary and started reading about his wife's attraction to her new, younger editor. Confident and attractive, Rick made his intentions clear. He wanted Annie, and she responded. She was tempted. She was attracted. She was conflicted.Suddenly, Travis is able to see Annie the way Rick does-the way he used to before his perception was dulled by the long years of marriage. Annie is an attractive, smart, fun woman, with an adventurous side ready to be unleashed.Travis never thought he'd want to watch his wife sleep with another man...until he did. And then it became his obsession.Annie's Affair follows Travis as he witnesses his wife fall into the arms of another man, and becomes just as complicit in the betrayal as his wife.

My Wife The Escort The Complete Collection

Author: Victoria Kasari
Publisher: CreateSpace
ISBN: 9781514353899
Size: 67.25 MB
Format: PDF, Mobi
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For the very first time, all 12 episodes of this bestselling serial in one volume. When Jack's wife, Heather, is mistaken for a high-class escort in a hotel bar, it begins a journey of exploration and excitement for the couple. What starts as a fantasy becomes a game, and what was a game becomes a profession. As Jack watches his wife with other men, will jealousy and distrust ruin their marriage...or will their shared experiences make them even stronger? And can they keep their secret life under wraps...or is everything destined to come crashing down?

The Hotwife Coach

Author: Ruby Harper
Publisher: CreateSpace
ISBN: 9781512349320
Size: 20.72 MB
Format: PDF
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Emma shares a favorite fantasy with her husband. A fantasy in which another man takes her in a way Ken never has. Ken's a good husband, and a great provider. Their marriage is built on very strong foundations. And yet hotwife and cuckold fantasies play through both of their minds over and over. What if? But how? Making it happen might not be as simple as the fantasy suggests. The Hotwife Coach is Max Hatfield, a dominant man who's built his empire around introductions to a new world of pleasure. A place where women like Emma can find fulfilment in real men. This series collection follows Emma's journey into being a hotwife and includes her inspection and her presentation to the men on Mr Hatfield's books. Her husband is also embarking on a new journey where he'll experience humiliation, chastity and observing Emma in increasingly erotic situations.

Threesomes Cum

Author: Samantha Writner
Publisher: Black Widow Books
ISBN: 9780986255922
Size: 32.96 MB
Format: PDF, ePub
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Threesomes come more often than Terry realized. Her marriage was not built on the strongest foundation from the beginning, and her husband is already pushing her into thoughts of a threesome with a woman. When she has an affair with a woman on her own though, her marriage becomes even rockier. Her experience into menage causes her to wonder what it would be like to have a second menage, only this time bringing a man in their bed. Would it mean breaking her marriage vows for sure. Would he even consider doing it for her?

It S Not Cheating

Author: Laran Mithras
Publisher: Laran Mithras
ISBN:
Size: 33.87 MB
Format: PDF, Mobi
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Elizabeth knows that to cheat on her husband Derek would destroy her life. She doesn't view kisses and hugs as crossing the line and this gets her involved with one of her coworkers Innocent kisses. Harmless hugs. But her solid line of cheating is drawn at penetration. Knowing her limit, she begins to explore a little more than just kissing. Approaching that line of distinction, she continues to believe she's not cheating as long as she doesn't allow penetration. Her husband Derek has long had a fantasy to see her let go. He has a friend, Dieter, who is willing to help Elizabeth when she feels she has failed her husband. What develops is hot enough to sear away her inhibitions.

The Good Twin

Author: Marti Green
Publisher: Thomas & Mercer
ISBN: 9781503949850
Size: 44.85 MB
Format: PDF, ePub
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In Marti Green's twisting novel of psychological suspense, twin sisters become engaged in a dangerous deception... Mallory Holcolm is an unfulfilled waitress and aspiring artist living in a Queens boardinghouse when she learns something astonishing about her past: she has an identical twin sister named Charly she never knew existed. Charly is a Princeton graduate, a respected gallery owner, and an heiress married to her handsome college sweetheart, Ben. Charly got everything she ever wanted. Everything Mallory wanted, too. And now it might be easier than Mallory ever imagined. Because Ben has reasons of his own for wanting to help her. It begins with his startling proposal. All Mallory has to do is say yes. But as their devious plan falls into place, piece by piece, Mallory learns more about her sister and herself than she ever meant to--a discovery that comes with an unexpected twist. A chilling deception is about to become a dangerous double cross. And it's going to change the rules of Ben and Mallory's game to the very end.