Who Can You Trust

Author: Rachel Botsman
Publisher: Penguin UK
ISBN: 0241979870
Size: 53.45 MB
Format: PDF, Mobi
View: 7240
Download
If you can't trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. Widespread corruption, elitism and economic disparity have led to a worldwide upsurge of anti-establishment movements. But this isn't the age of distrust - far from it. In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history. A new world order is emerging: we have lost faith in brands, leaders and systems, but millions of people every day rent their home to total strangers on AirBnB, exchange cryptocurrency online, or get in the car of an unknown Uber driver. This is the age of distributed trust; a paradigm shift driven by new technologies that are rewriting the rules of an all-too-human relationship. If we are to benefit from this radical transformation, it is vital that we understand the new mechanics of how trust is built, managed, lost and repaired. In Who Can You Trust?, Botsman provides a detailed map of this uncharted landscape - and explores what's next for humanity.

Quantum Confessions

Author: Stephen Oram
Publisher: SilverWood Books
ISBN: 1781322643
Size: 76.60 MB
Format: PDF, ePub, Docs
View: 7218
Download
"e;A veritable head trip; yet rooted in a believable and sometimes visceral near-future."e;Grey is a high performing student with attitude. Aled is torn between his morals and his desires. They live in a world where those who believe in absolute truth are on a collision course with those who don't. Society is becoming dangerously polarised and despite a thread of history that binds Aled and Grey together they take opposite sides in the conflict; she is recruited by The Project and he is given custody of The Proof of Existence.Against the backdrop of a failing society and experiments to find the link between quantum physics and a supreme being, the real question that unfolds is..."e;Who chooses your reality?"e;

Batteries Included

Author: Nigel Barlow
Publisher: Random House
ISBN: 144814938X
Size: 60.92 MB
Format: PDF, ePub, Docs
View: 5108
Download
The last two decades have seen the rise and rise of the service economy, where image - and customer perceptions - are crucially important in building a successful business. Rarely do we buy a hard, tangible object called a 'product'. Financial services sell peace of mind; car manufacturers sell a self-image and an aspirational lifestyle; computer and software companies offer 'solutions' - even food is fashion. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.

Author: Thomas Wolfe
Publisher: Metaichmio Publications
ISBN: 6180311285
Size: 17.57 MB
Format: PDF, Docs
View: 2674
Download
Το αυτοβιογραφικό βιβλίο του Thomas Wolfe Γύρνα σπίτι, άγγελέ μου, που τον καθιέρωσε ως μια από τις λαμπρότερες λογοτεχνικές φωνές του 20ού αιώνα ασκώντας σημαντική επιρροή στο έργο πολλών μεταγενέστερων συγγραφέων, κυκλοφόρησε το 1929. Γνώρισε μεγάλη επιτυχία, διασκευάστηκε για τη θεατρική σκηνή και μεταφράστηκε σε πολλές χώρες σε όλο τον κόσμο. Το μυθιστόρημα αφηγείται την ιστορία του Ευγένιου Γκαντ που μεγαλώνει σε μια μικρή επαρχιακή αμερικάνικη πόλη στις αρχές του προηγούμενου αιώνα. Μοναχικός παρίας αλλά και παθιασμένος αντιμέτωπος με έντονες καταστάσεις και με μια οικογενειακή τραγωδία πριν συνειδητοποιήσει ότι πρέπει να αφήσει το σπίτι του αν θέλει να διαμορφώσει την προσωπική του ταυτότητα.

Radical Trust

Author: J. Healey
Publisher: John Wiley & Sons
ISBN: 9780470187456
Size: 26.12 MB
Format: PDF, Docs
View: 3573
Download
Radical Trust produces results "Healey brings to the forefront the importance of trust to business effectiveness in a new and fresh way. It takes the alignment of 'what we do,' 'what we say,' and 'who we are' to build trust with others. Business relationships founded on trust may be the single biggest employee retention tool available. Healey shows us how to build those kinds of relationships. Any leader would benefit from the insights he shares in Radical Trust." -Doug McMillon, President and CEO, Sam's Club "Healey is right on target. His book is a clear explanation of how instilling loyalty in a company becomes the differentiator in building an extraordinary culture. Having the chance to experience the loyalty factor from both sides at CiCi's Pizza, mentored by Joe Croce (featured in this book) as his employee and now in my current role as President, I know that the head of any organization will learn great lessons from Healey's work." -Craig Moore, President, CiCi's Pizza "Healey shows an organization how to set itself apart with service excellence, financial success, and employee loyalty. For progressive leaders who seek a comprehensive how-to, this book provides not only the framework, but also the proof that it works. Even after twenty years of experience, I learned things that will provide invaluable assistance for many more to come." -Loriann Putzier, Principal and COO, IntegraCare Corporation "Radical Trust is not a book of theory, but a hands-on, how-to book of practical ideas to help leaders establish radical trust that will change their relationships, their workplaces, and ultimately, their lives. Buy this book if you want to be a long-lived, successful, and well-loved leader." -Barbara A. Glanz, author of Handle with CARE: Motivating and Retaining Employees and coauthor of The Simple Truths of Service "Healey's model is an invaluable tool for leaders who want to harness the forward momentum that trust can bring to an organization. This book captures and describes the role that trust plays as an intrinsic value that people of all ages, genders, and cultures must have with their leaders." -Genien Carlson, former first Vice President, Mellon Bank "Radical Trust is entertaining reading. Healey shares his insight through useful, real-life, everyday examples. Trust is the key building block of successful leadership, and this book is your blueprint." -Ronald L. Hrebinko, MD, Associate Professor, Urologic/Surgical Oncology,University of Pittsburgh School of Medicine

Can T Buy Me Like

Author: Bob Garfield
Publisher: Penguin
ISBN: 1101595337
Size: 17.93 MB
Format: PDF, ePub
View: 3008
Download
Today's brands face an apparent choice between two evils: continue betting on their increasingly ineffective advertising or put blind faith in the supposedly mystical power of social media, where "likes" stand in for transactions and a mass audience is maddeningly elusive. There has to be a better way . . . As Lennon and McCartney wrote a half century ago, money can't buy you love. But in today's world, where people have become desensi­tized-even disillusioned-by ad campaigns and marketing slogans, that maxim needs an update: Money can't even buy you like.