Festschrift

Author: Universidad Autónoma de México. Instituto de Investigaciones Antropológicas
Publisher: UNAM
ISBN: 9789683610232
Size: 60.41 MB
Format: PDF, ePub, Mobi
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No M S Mentiras

Author: David G. Torres
Publisher: Trama Editorial
ISBN: 8492755431
Size: 74.36 MB
Format: PDF, Kindle
View: 1908
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Actas

Author:
Publisher: Brill Archive
ISBN:
Size: 17.87 MB
Format: PDF, Docs
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The Virtual Customer A New Paradigm For Improving Customer Relations In Libraries And Information Services O Cliente Virtual Um Novo Paradigma Para Melhorar O Relacionamento Entre Clientes E Servicos De Informacao E Bibliotecas L Usager Virtuel Un Nouveau Paradigme Pour Am Liorer Le Service La Client Le Dans Les Biblioth Ques Et Services D Information El Cliente Virtual Un Nuevo Paradigma Para Mejorar El Relacionamento Entre Clientes Y Servicios De Informaci N Y Biblioteca

Author: Sueli Mara Soares Pinto Ferreira
Publisher: Walter de Gruyter
ISBN: 3598440170
Size: 60.90 MB
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For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

Author:
Publisher: Linkgua digital
ISBN: 8490079285
Size: 40.86 MB
Format: PDF, Mobi
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