Itil Foundation Exam Study Guide

Author: Jim Ras
Publisher: Lulu.com
ISBN: 1365368777
Size: 19.45 MB
Format: PDF, ePub, Docs
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The Information Technology Infrastructure Library offers a systematic approach to the delivery of quality IT services. ITIL has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice.

Itil Foundation Exam Study Guide

Author: Liz Gallacher
Publisher: John Wiley & Sons
ISBN: 1119943639
Size: 21.32 MB
Format: PDF
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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Itil 4 Foundation Exam Study Guide

Author: Liz Gallacher
Publisher: Sybex
ISBN: 9781119556756
Size: 41.12 MB
Format: PDF, ePub, Docs
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The new, fully-updated edition of the popular guide for the ITIL 4 Foundation Exam —everything needed for exam success! The Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service and management. ITIL certification is gained through examination administered by AXELOS, the body established to develop, manage, and operate qualifications in best practice. Foundation certification—as well as subsequent Intermediate, Expert, and Master-level certification—is sought by employers throughout the IT industry. The ITIL 4 Foundation Exam Study Guide is the leading resource for anyone preparing for certification. Written by accredited ITIL trainers and Certified ITIL Experts, this up-to-date second edition is organized around the latest 2018 ITIL Foundation syllabus. Six sections offer complete and accurate coverage of IT service management and ITIL service strategy, design, transition, operation, and continual improvement. New coverage of DevOps, Agile, and Leanreflects the most current exam objectives. Self-assessment tests, exam essentials, review questions, chapter summaries, practice exams, and more enable readers to be fully prepared for exam day. Based on the authors' real-world experience teaching ITIL students, this guide: Covers 100% of the Foundation exam objectives in clear, concise language Explains every topic in full and provides effective review tools and resources Uses tables, flowcharts, illustrations, bulleted lists, and highlighted key learning points to strengthen reader comprehension and retention Includes access to an online test bank of valuable study tools, including practice exams, flashcards, and a glossary of key terms Designed specifically for readers who prefer self-study rather than expensive prep courses, ITIL 4 Foundation Exam Study Guide: 2018 Update is a must-have book for candidates preparing to take the exam as well as anyone interested in IT service management.

Itil Foundation Complete Certification Kit Fourth Edition

Author: Ivanka Menken
Publisher: Emereo Publishing
ISBN: 9781743331361
Size: 65.61 MB
Format: PDF, ePub, Mobi
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"The only resource you will need to learn about IT Service Management and pass the ITIL Foundation Certificate in IT Service Management exam, including: designed in accordance with the ITIL 2011 syllabus; narrated presentation of content - iPad/iPhone friendly; exam preparation modules including sample exams; support from accredited ITIL trainers; and online forum to interact with other students."--Cover.

Itil V3 Foundation Complete Certification Kit

Author: Tim Malone
Publisher: Emereo Pty Limited
ISBN: 9781921573606
Size: 56.27 MB
Format: PDF, Docs
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The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this 2009 edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL V3 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the gold standard of ITIL Certification." As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL V3 Foundation certification exam, including: - Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - A Real World Guide to ITILV3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. - Ability to assess what you've learned with challenging ITIL Foundation exam style questions. - Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. - Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt. Editorial Reviews - Read the book, took the online course and test, PASSED. - This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended. - I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times. - I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). - The book and course made me confident in sitting the exam, and is the best such book that I've come across. - Worth it especially since you have access to the online learning component as well. - Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you) - Highly recommended, I passed in one go!

Itil V2 Foundation Complete Certification Kit

Author: Claire Engle
Publisher:
ISBN: 9781921573651
Size: 36.66 MB
Format: PDF, ePub, Mobi
View: 484
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The ITIL (Information Technology Infrastructure Library) v2 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL v2 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. This edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL v2 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL v2 Foundation Complete Certification Kit is has delivered ITIL certification to numerous users. As the industry standard in terms of Process, Service and IT Service Management, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL v2 Foundation certification exam, including: - Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. - Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. - A Real World Guide to ITIL v2 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT ServiceManagement. - Ability to assess what you've learned with challenging ITIL Foundation exam style questions. - Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. - Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt. Editorial Reviews - Read the book, took the online course and test, PASSED. - This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended. - I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times. - I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). - The book and course made me confident in sitting the exam, and is the best such book that I've come across. - Worth it especially since you have access to the online learning component as well. - Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you) - Highly recommended, I passed in one go!

Itil Foundation Study Guide And Elearning Program

Author: Ivanka Menken
Publisher: Createspace Independent Publishing Platform
ISBN: 9781544612669
Size: 46.23 MB
Format: PDF, ePub, Docs
View: 4005
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The ITIL(R) (Information Technology Infrastructure Library) Foundation Study Guide and eLearning Program is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Our accredited program contains a revised study guide and online learning program with up to date content from the ITIL V3 2011 Syllabus. Combined with interactive content and exam preparation materials the course will assist you in passing your ITIL Foundation exam on the first attempt. With examples, instructions, and cautionary advice, the ITIL Foundation Course is, to quote numerous satisfied ITIL certified clients, the Gold Standard of ITIL Certification.î We've earned this moniker by assisting thousands of students over 15 years by being at the forefront of the ITIL education community. This study guide contains both the workbook and access to our online program that together provides everything you need to prepare for the ITIL Foundation certification exam, including: Real-world scenarios that describe what you've learned in the context of service solutions. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. Ability to assess what you've learned with challenging ITIL Foundation exam style questions. Presentations that you can view and replay as many times as required in your access period, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL. Materials developed on the specific syllabus and exam criteria so that you can be confident in achieving exam success on your first attempt. This new updated edition includes: A section on the new ITIL Practitioner qualification and the important information you need to know. Up to date and interactive content via the eLearning program to facilitate the learning experience. Educational content that strengthens your grasp on the key information you require for the tasks and challenges you will face in the IT sector. The book and course made me confident in sitting the exam, and is the best such book that I've come across. Worth it especially since you have access to the online learning component as well. Highly recommended, I passed in one go! ITIL(R) is a registered trade mark of AXELOS Limited

Itil V3 Foundation Exam

Author: Arjen de Jong
Publisher: Van Haren Pub
ISBN: 9789087530693
Size: 46.55 MB
Format: PDF, Kindle
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"This Study Guide is a clear and concise guide to the complete ITIL V3 Foundation Course and Exam. It contains : -clear text that fully aligns with Exam specifications -official sample exam -official diagrams -a complete and thorough explanation of all key concepts -official glossary of terms -clear process descriptions vital for implementing ITIL in the workplace. This book is a vital aide for those looking to successfully pass the ITIL V3 Foundation Exam - and for those wishing to omplement that training in the marketplace."--Editor.

Itil Intermediate Certification Companion Study Guide

Author: Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119012244
Size: 32.93 MB
Format: PDF, Kindle
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The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Itil V3 Foundation Complete Certification Guidebook

Author: Sarah Taylor
Publisher:
ISBN: 9781981094783
Size: 59.55 MB
Format: PDF
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The Information Technology Infrastructure Library (ITIL®) has become the standard framework for the IT service industry. In this the author explains what ITIL is and how it can help align IT services with the needs of your organization. The book is comprised of eight modules, drawn from ITIL objectives that follow the phases of the service life cycle. Author explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle processes, from business-relationship management to problem management and by using some using real-word examples.Welcome to the ITIL Foundation Exam Guide, as many of you guys out there may have heard, that the ITIL infrastructure library has become the prominent framework in our IT service industry around IT service management. We have broken out this book into several modules and each one of those modules will be broken down into smaller information sub-sections.One of the primary focuses of ITIL is really around the service and the life cycle that those services go through. So, we'll make sure that you have a good understanding of what those life cycle phases are, as well as the processes that are part of those phases.Talk about the relevance of IT service management to your organization. What we'd like to do here is bring up some specific examples, some history that I may have around ITIL to help you understand some of the basic concepts so that you cannot just, so that you don't just learn the model, you understand how to apply the model across your organization. And then finally, this is also a preparation for the Foundation exam. We'll talk a little bit more about what the exam consists of here.So, what I'd like for you to do is prepare yourself for the exam and I really want you to understand what this ITIL stuff is all about. Number one, like I mentioned before, the service life cycle. You'll hear me talk about things like service strategy, service design, service transition, service operation, and continual service improvement. Now, that may be foreign to you today, but as soon as you walk through several of these, those will start to make a lot of sense to you.We will talk about those life cycle phases. We'll talk about capabilities and resources organizations should have to help drive services and drive them through their life cycles. We'll talk a little bit about quality, quality of processes, and quality of services and so on. So those are the topics that we're going to cover in this Book.