Learning To Breathe

Author: Karen White
Publisher: Penguin
ISBN: 9781101042267
Size: 69.62 MB
Format: PDF
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From the New York Times bestselling author of the Tradd Street novels comes a richly emotional story about a woman who discovers that taking a leap of faith is better than always wondering what might have been… Brenna O'Brien doesn't believe in happy endings. Not since the love of her life, Pierce McGovern, left her years ago without a word. Now, she leads a quiet life surrounded by her four matchmaking sisters, running a historic movie theater and collecting old wartime letters. But she leaves the letters unopened, preferring to imagine their possibilities rather than risk being disappointed. Then Pierce comes back to town, shattering Brenna's hard-earned peace—and forcing her to re-examine everything, and realize that if she doesn't come to terms with the life she let slip away, she may never have the courage to go after the life she wants.

I Want To Complain An Alternative Guide To Customer Service

Author: Peter Nuttall
Publisher: Lulu.com
ISBN: 1447852303
Size: 29.85 MB
Format: PDF
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Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Inside The Dementia Epidemic

Author: Martha Stettinius
Publisher: Dundee-Lakemont Press
ISBN: 0984932623
Size: 60.56 MB
Format: PDF, ePub, Mobi
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The unflinching and hopeful story of one woman's journey into family caregiving, and a vivid overview of the challenges of Alzheimer's care. With the passion of a committed daughter and the fervor of a tireless reporter, Martha Stettinius weaves this compelling story of caregiving for her demented mother with a broad exploration of the causes of Alzheimer's disease, means of treating it, and hopes for preventing it. She shares the lessons she's learned over seven years of caregiving at home, in assisted living, a rehabilitation center, a "memory care" facility for people living with dementia, and a nursing home--lessons not just about how to navigate the system, but how caregiving helped the author to grow closer to her mother, and to learn to nurture her mother's spirit through the most advanced stages of dementia.

Frisky Business

Author: Tawna Fenske
Publisher: Sourcebooks, Inc.
ISBN: 1402293178
Size: 46.24 MB
Format: PDF, ePub
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There he is again No more rich men for Marley Cartman. Absolutely not. Thanks to her dad, her ex-fiancé, and the overbearing donors she schmoozes for a living, she's had more than her fill. From now on, she wants blue-collar men with dirt under their fingernails. But when Marley makes a break to handle donor relations for a wildlife sanctuary, she finds herself drawn to the annoyingly charming—and disturbingly wealthy—chairman of the board. The kind of man she doesn't want Judging by his hipster T-shirts, motley assortment of canine companions, and penchant for shaking up stuffy board meetings, you'd never guess that William Barclay the Fifth is a brilliantly successful businessman. Will has good reason to be leery of scheming women, and as he and Marley butt heads over the wisdom of bringing grumpy badgers to charity events, he can't help but wonder if his new donor relations coordinator is hiding something other than a perfect figure beneath that designer suit... Praise for Believe It or Not: "Fenske hits all the right humor notes... sympathetic, funny, and very real." —RT Book Reviews, 4 stars "Snappy, endearing dialogue and hilarious situations." —Booklist, Starred Review

Coal Health Compensation Schemes

Author: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Publisher: The Stationery Office
ISBN: 9780215513878
Size: 14.43 MB
Format: PDF, ePub
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In January 1998, the Department of Trade and Industry (now the Department for Business, Enterprise and Regulatory Reform) took responsibility for the accumulated personal injury liabilities of the British Coal Corporation. In the same year, the courts found the Corporation negligent in respect to lung disease caused by coal dust (Chronic Obstructive Pulmonary Disease or COPD) and hand injuries caused by using vibrating equipment (Vibration White Finger or VWF). The Department established two schemes to pay compensation. The Department received over three quarters of a million claims from former miners, their widows, or their estates for COPD (592,000) and VWF (170,000). Many claimants were elderly, ill and anxious to receive their compensation. The number of claims greatly exceeded the Department's initial forecasts of 173,000 COPD and 45,000 VWF claims. It was ill prepared for the number and complexity, of claims made. Some claimants have had to wait as long as ten years or more. In 2005, to address significant backlogs the Department, in negotiation with solicitors, introduced a fast track arrangement to process COPD claims. By September 2007, there were around 116,000 COPD claims and 12,000 VWF claims remaining to be settled, and the Department seeks to process most of the remaining VWF claims by March 2008 and COPD claims by February 2009. By the time all the claims have been settled, the Department estimates that it will have paid some £4.1 billion in compensation. The schemes were costly to administer. Administration costs, including contractor and medical costs, are expected to total almost £2.3 billion. Claimants' solicitors and other representatives' fees account for just under £1.3 billion of this total. The Department's negotiation of the fees with solicitors was weak, with the result that it paid fees significantly in excess of costs.

Acceptance

Author: Susan Coll
Publisher: Farrar, Straus and Giroux
ISBN: 1429933585
Size: 34.99 MB
Format: PDF, ePub
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A comic chronicle of a year in the life in the college admissions cycle. It's spring break of junior year and the college admissions hysteria is setting in. "AP" Harry (so named for the unprecedented number of advanced placement courses he has taken) and his mother take a detour from his first choice, Harvard, to visit Yates, a liberal arts school in the Northeast that is enjoying a surge in popularity as a result of a statistical error that landed it on the top-fifty list of the U.S. News & World Report rankings. There, on Yates's dilapidated grounds, Harry runs into two of his classmates from Verona High, an elite public school in the suburbs of Washington, D.C. There's Maya Kaluantharana, a gifted athlete whose mediocre SAT scores so alarm her family that they declare her learning disabled, and Taylor Rockefeller, Harry's brooding neighbor, who just wants a good look at the dormitory bathrooms. With the human spirit of Tom Perrotta and the engaging honesty of Curtis Sittenfeld's Prep, Susan Coll reveals the frantic world of college admissions, where kids recalibrate their GPAs based on daily quizzes, families relocate to enhance the chance for Ivy League slots, and everyone is looking for the formula for admittance. Meanwhile, Yates admissions officer Olivia Sheraton sifts through applications looking for something-anything-to distinguish one applicant from the next. For all, the price of admission requires compromise; for a few, the ordeal blossoms into an unexpected journey of discovery.