Mastering Servicenow

Author: Martin Wood
Publisher: Packt Publishing Ltd
ISBN: 1786467429
Size: 72.17 MB
Format: PDF, ePub
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Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Servicenow Building Powerful Workflows

Author: Tim Woodruff
Publisher: Packt Publishing Ltd
ISBN: 1788626907
Size: 35.94 MB
Format: PDF, ePub, Mobi
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Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

Mastering Servicenow Scripting

Author: Andrew Kindred
Publisher: Packt Publishing Ltd
ISBN: 1788624203
Size: 22.71 MB
Format: PDF, ePub, Mobi
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Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.

Mastering Identity And Access Management With Microsoft Azure

Author: Jochen Nickel
Publisher: Packt Publishing Ltd
ISBN: 1789131154
Size: 61.60 MB
Format: PDF, ePub
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Start empowering users and protecting corporate data, while managing identities and access with Microsoft Azure in different environments Key Features Understand how to identify and manage business drivers during transitions Explore Microsoft Identity and Access Management as a Service (IDaaS) solution Over 40 playbooks to support your learning process with practical guidelines Book Description Microsoft Azure and its Identity and access management are at the heart of Microsoft's software as service products, including Office 365, Dynamics CRM, and Enterprise Mobility Management. It is crucial to master Microsoft Azure in order to be able to work with the Microsoft Cloud effectively. You’ll begin by identifying the benefits of Microsoft Azure in the field of identity and access management. Working through the functionality of identity and access management as a service, you will get a full overview of the Microsoft strategy. Understanding identity synchronization will help you to provide a well-managed identity. Project scenarios and examples will enable you to understand, troubleshoot, and develop on essential authentication protocols and publishing scenarios. Finally, you will acquire a thorough understanding of Microsoft Information protection technologies. What you will learn Apply technical descriptions to your business needs and deployments Manage cloud-only, simple, and complex hybrid environments Apply correct and efficient monitoring and identity protection strategies Design and deploy custom Identity and access management solutions Build a complete identity and access management life cycle Understand authentication and application publishing mechanisms Use and understand the most crucial identity synchronization scenarios Implement a suitable information protection strategy Who this book is for This book is a perfect companion for developers, cyber security specialists, system and security engineers, IT consultants/architects, and system administrators who are looking for perfectly up–to-date hybrid and cloud-only scenarios. You should have some understanding of security solutions, Active Directory, access privileges/rights, and authentication methods. Programming knowledge is not required but can be helpful for using PowerShell or working with APIs to customize your solutions.

A Valedictory Despatch

Author: John Pedler
Publisher: CreateSpace
ISBN: 9781511844048
Size: 31.53 MB
Format: PDF, Mobi
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Endorsed by two leading experts on the current state of the world (see p iii) this book reflects the concerns now shared by many professionals. It is a much needed link - a hyphen - bringing the essentials of the work of acknowledged experts to those of us in many countries who are increasingly concerned about the way the world is going but have no time to forage through the mass of information available about the twin existential threats of climate change and over-population, the way our times are blighted by a rash of wars and religious violence, and how confrontation could be replaced by an era of cooperation - essential for mankind's survival. As a diplomat and diplomatic consultant, war correspondent in Vietnam, businessman in Mao's Cultural Revolution, adviser in Bosnia during the siege of Sarajevo, and first director of The Cambodia Trust, John Pedler has had, for over half a century, a ringside seat at the world's circus. Here he shares his experiences and the conclusions he has reached on the world we know and 'the beyond'. As well as the ordinary concerned reader, it will interest other foreign affairs professionals - diplomats, those in think tanks, and in the media - who tend to be specialists and do not usually reveal, as John Pedler does, how they view the world as whole. And of course this is very much for the young who will have to deal with the daunting problems we are leaving them. This book won't quickly date for it shines a spotlight well into the future. This second edition contains a postscript - for 2015 - looking at how the themes in the first edition have developed over the past year. John Pedler was educated in England, the United States, and the London School of Economics where he took an additional course in Comparative Religion. He works in France as a consultant with a long suffering wife and a large unruly garden.

Managing Tourism In South Africa

Author: Richard George
Publisher: Oxford University Press
ISBN:
Size: 17.43 MB
Format: PDF, ePub, Mobi
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Managing Tourism in South Africa equips students as well as practitioners with a combination of industry-specific knowledge and general managerial skills needed to succeed. It explores the fundamental business management aspects of tourism including law, management, human resource management, marketing, finance, and shows how the industry is structured. This book meets the need for a good South African book pitched at the right level on this subject. The book has a southern African focusand is made accessible to students through the use of South African examples and case studies.