Mastering Servicenow

Author: Martin Wood
Publisher: Packt Publishing Ltd
ISBN: 1786467429
Size: 68.97 MB
Format: PDF, Kindle
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Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Servicenow Building Powerful Workflows

Author: Tim Woodruff
Publisher: Packt Publishing Ltd
ISBN: 1788626907
Size: 21.56 MB
Format: PDF, Mobi
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Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

Mastering Identity And Access Management With Microsoft Azure

Author: Jochen Nickel
Publisher: Packt Publishing Ltd
ISBN: 1789131154
Size: 51.18 MB
Format: PDF, ePub, Mobi
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Start empowering users and protecting corporate data, while managing identities and access with Microsoft Azure in different environments Key Features Understand how to identify and manage business drivers during transitions Explore Microsoft Identity and Access Management as a Service (IDaaS) solution Over 40 playbooks to support your learning process with practical guidelines Book Description Microsoft Azure and its Identity and access management are at the heart of Microsoft's software as service products, including Office 365, Dynamics CRM, and Enterprise Mobility Management. It is crucial to master Microsoft Azure in order to be able to work with the Microsoft Cloud effectively. You’ll begin by identifying the benefits of Microsoft Azure in the field of identity and access management. Working through the functionality of identity and access management as a service, you will get a full overview of the Microsoft strategy. Understanding identity synchronization will help you to provide a well-managed identity. Project scenarios and examples will enable you to understand, troubleshoot, and develop on essential authentication protocols and publishing scenarios. Finally, you will acquire a thorough understanding of Microsoft Information protection technologies. What you will learn Apply technical descriptions to your business needs and deployments Manage cloud-only, simple, and complex hybrid environments Apply correct and efficient monitoring and identity protection strategies Design and deploy custom Identity and access management solutions Build a complete identity and access management life cycle Understand authentication and application publishing mechanisms Use and understand the most crucial identity synchronization scenarios Implement a suitable information protection strategy Who this book is for This book is a perfect companion for developers, cyber security specialists, system and security engineers, IT consultants/architects, and system administrators who are looking for perfectly up–to-date hybrid and cloud-only scenarios. You should have some understanding of security solutions, Active Directory, access privileges/rights, and authentication methods. Programming knowledge is not required but can be helpful for using PowerShell or working with APIs to customize your solutions.

Mastering Vrealize Operations Manager

Author: Spas Kaloferov
Publisher: Packt Publishing Ltd
ISBN: 1788478282
Size: 60.12 MB
Format: PDF, Kindle
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Manage vRealize operations manager 6.6 effectively using this comprehensive guide. Key Features Get complete control of capacity management in your virtual environment Display the most appropriate performance metrics and assemble your own dashboard Analyze and process data from different sources into a single repository Optimize vRealize Automation workload placement Book Description In the modern IT world, the criticality of managing the health, efficiency, and compliance of virtualized environments is more important than ever. With vRealize Operations Manager 6.6, you can make a difference to your business by being reactive rather than proactive. Mastering vRealize Operations Manager helps you streamline your processes and customize the environment to suit your needs. You will gain visibility across all devices in the network and retain full control. With easy-to-follow, step-by-step instructions and support images, you will quickly master the ability to manipulate your data and display it in a way that best suits you and your business or technical requirements. This book not only covers designing, installing, and upgrading vRealize Operations 6.6, but also gives you a deep understanding of its building blocks: badges, alerts, super metrics, views, dashboards, management packs, and plugins. With the new vRealize Operations 6.6 troubleshooting capabilities, capacity planning, intelligent workload placement, and additional monitoring capabilities, this book is aimed at ensuring you get the knowledge to manage your virtualized environment as effectively as possible. What you will learn Discover advanced vRealize Operations concepts and design your processes effectively for the underlying architecture Plan and install a new version or upgrade from a previous one Apply proven capacity management theories and techniques in practical, real-world environments Manipulate data and metrics to display them in the most effective way possible Create custom views and dashboards fit for any use case Explore how policies have evolved in vRealize Operations 6.6 and how to apply them in the most effective manner Who this book is for If you are an administrator of a virtual environment and have used vRealize Operations before but want to gain a professional understanding by easily implementing complex tasks with it, then this book is for you.

Managing Tourism In South Africa

Author: Richard George
Publisher: Oxford University Press
ISBN:
Size: 32.23 MB
Format: PDF, Kindle
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Managing Tourism in South Africa equips students as well as practitioners with a combination of industry-specific knowledge and general managerial skills needed to succeed. It explores the fundamental business management aspects of tourism including law, management, human resource management, marketing, finance, and shows how the industry is structured. This book meets the need for a good South African book pitched at the right level on this subject. The book has a southern African focusand is made accessible to students through the use of South African examples and case studies.