Online Dispute Resolution For Consumers In The European Union Open Access

Author: Pablo Cortés
Publisher: Routledge
ISBN: 1136943498
Size: 79.23 MB
Format: PDF, ePub, Mobi
View: 6947
A PDF version of this book is available for free in open access via as well as the OAPEN Library platform, It has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 3.0 license and is part of the OAPEN-UK research project. E-commerce offers immense challenges to traditional dispute resolution methods, as it entails parties often located in different parts of the world making contracts with each other at the click of a mouse. The use of traditional litigation for disputes arising in this forum is often inconvenient, impractical, time-consuming and expensive due to the low value of the transactions and the physical distance between the parties. Thus modern legal systems face a crucial choice: either to adopt traditional dispute resolution methods that have served the legal systems well for hundreds of years or to find new methods which are better suited to a world not anchored in territorial borders. Online Dispute Resolution (ODR), originally an off-shoot of Alternative Dispute Resolution (ADR), takes advantage of the speed and convenience of the Internet, becoming the best, and often the only option for enhancing consumer redress and strengthening their trust in e-commerce. This book provides an in-depth account of the potential of ODR for European consumers, offering a comprehensive and up to date analysis of the development of ODR. It considers the current expansion of ODR and evaluates the challenges posed in its growth. The book proposes the creation of legal standards to close the gap between the potential of ODR services and their actual use, arguing that ODR, if it is to realise its full potential in the resolution of e-commerce disputes and in the enforcement of consumer rights, must be grounded firmly on a European regulatory model.

The New Regulatory Framework For Consumer Dispute Resolution

Author: Pablo Cortés
Publisher: Oxford University Press
ISBN: 0198766351
Size: 52.64 MB
Format: PDF, Mobi
View: 4839
Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have occurred in the history of the EU. This is due to the recent implementation of the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and the Online Dispute Resolution (ODR) Regulation (EU) 2013/524. The Directive ensures the availability of quality ADR schemes and sets information obligations on businesses, and the Regulation enables the resolution of consumer disputes through a pan European ODR platform. The New Regulatory Framework for Consumer Dispute Resolution examines the impact of the new EU law in the field of consumer redress. Part I of the volume examines the new European legal framework and the main methods of consumer redress, including mediation, arbitration, and ombudsman schemes. Part II analyses the implementation of the ADR Directive in nine Member States with very different legal cultures in consumer redress, namely: Belgium, Ireland, Italy, Germany, France, Portugal, Spain, the Netherlands and the UK, as well as the distinct approach taken in the US. Part III evaluates new trends in consumer ADR (CDR) by identifying best practices and looking at future trends in the field. In particular, it offers a vision of the future of CDR which is more than a mere dispute resolution tool, it poses a model on dispute system design for CDR, it examines the challenges of cross-border disputes, it proposes a strategy to promote mediation, and it identifies good practices of CDR and collective redress. The book concludes by calling for the mandatory participation of traders in CDR.

La Resoluci N De Conflictos Con Consumidores

Author: Immaculada Barral Viñals
Publisher: Editorial Reus
ISBN: 842902042X
Size: 67.90 MB
Format: PDF, ePub, Docs
View: 1919
Este libro pretende ofrecer una reflexión sobre el futuro de la resolución de conflictos con los consumidores. Para ello, toma en cuenta la reciente Ley 7/2017 y los cambios que supone en este ámbito mediante el concepto de Entidad de resolución de conflictos acreditada. A la vez, explora la utilidad de las Online Dispute Resolution —ODRs— y, especialmente, de la plataforma europea de resolución de conflictos con consumidores. Las reclamaciones de consumo son especialmente versátiles para que la tecnología pueda facilitar la comunicación entre las partes y con el mediador, y —en algunos casos— la propia resolución del conflicto. Las ODRs son, pues, una pieza clave en los conflictos de consumo que la Unión Europea no se cansa de impulsar. Así, se abordan algunas experiencias exitosas —incluso fuera de las reclamaciones de consumo— que avalan la bondad de este planteamiento. El origen de esta obra son las Jornadas que, bajo el título Consumidores, resolución de conflictos y Online dispute resolution (ODR), tuvieron lugar en la Facultad de Derecho de la Universidad de Barcelona el día 13 de junio de 2016 con la colaboración del Grupo DAS y la Agència de l’Habitatge de Catalunya. Además, los resultados que este libro obtiene se insertan en la línea de investigación sobre consumidores y ODRs que se inscribe de manera nuclear en el proyecto Préstamos hipotecarios, consumidores, mediación obligatoria y online dispute resolution (DER2015-63940-P), financiado por el Ministerio de Economía y Competitividad.

European Consumer Access To Justice Revisited

Author: Stefan Wrbka
Publisher: Cambridge University Press
ISBN: 1107072379
Size: 79.78 MB
Format: PDF, Kindle
View: 7449
What is European consumer access to justice, and how can we improve it by means of procedural and substantive laws?

Consumer Adr In Europe

Author: Christopher Hodges
Publisher: Bloomsbury Publishing
ISBN: 1847319424
Size: 35.99 MB
Format: PDF, ePub
View: 7540
This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, the Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation, conciliation and adjudication are noted. It also covers EU measures on consumer ADR, and 2011 proposals for legislation on ADR and ODR. Data on volumes, cost and duration of ADR schemes are compared, both between different systems and with courts. The authors' findings underpin EU and national developments, and outline options for future policy. Findings and proposals are included for the functions, scope, performance, essential requirements, architecture and operation of ADR systems. The relationships between ADR, courts and regulators are discussed, and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems.

Online Dispute Resolution

Author: Net Neutrals EU
ISBN: 9781504963558
Size: 69.58 MB
Format: PDF, ePub, Docs
View: 332
" Online Dispute Resolution Practical examples of Alternative Dispute Resolution in the US and EU - a handbook for best practice today and tomorrow A Promise Unfulfilled and What to Do About It - Complaint Handling Now Marc Grainer; Scott Broetzmann, David Beinhacker, and Richard Grainer Online Dispute Resolution - Designing Systems for Effective Dispute Settlement - a US practitioner perspective Jo DeMars Online Dispute Resolution for Business - Embedding Online Dispute Resolution in the Civil Justice System Pablo Cortes Consumer Trust and Business Benefits with ODR Immaculada Barral-Vinals Where Law, Technology, Theory and Practice Overlap: Enforcement Mechanisms and System Design Riika Koulu The Experience of Combining Traditional Face to Face Dispute Resolution Mediation with an Online Dispute Resolution Tool - Benefits and Challenges Amy Koltz Online Dispute Resolution Decision Making - A NetNeutrals Practitioner's View Katherine G. Newcomer One Man's View of One Country - ADR & ODR and the future of complaint management in the UK Adrian Lawes" "

Access To Justice In The Malaysian E Commerce Sector

Author: Zati Ilham binti Abdul Manaf
Size: 66.77 MB
Format: PDF, ePub, Docs
View: 6839
The aim of this study is to determine the feasibility of transplanting the European Union Regulation on Online Dispute Resolution for Consumer Disputes to Malaysia. This study begins with the hypothesis that access to justice for online consumers in Malaysia is not adequate to effectively protect such consumers. The study employs various methods of research, beginning with field-based legal research by conducting interviews with the National Consumer Complaints Centre and the Tribunal for Consumer Claims, the two main avenues in Malaysia dealing with dispute resolution for consumers. A trend study was also conducted using secondary data to determine the value of the e-commerce market to Malaysia. Finally, the content analysis method was employed to analyse the hypothetical effects of implementing the EU Regulation in Malaysia. It was found that Malaysia is falling behind in providing effective redress to its online consumers, where the claims lodged for online transactions were found to be only 0.13% of the total claims lodged in 2011 and only 0.79% of the total claims lodged in 2013. Analysis of secondary data suggests that these numbers should be at 1% of the total claims lodged and should grow higher in the near future. A study of the e-commerce market in Malaysia for Business-to-Consumer online transactions shows that it is a small market that is growing at a rapid pace, becoming three times as large in the past three years, which demands the attention of the authorities to put in place mechanisms to ensure consumer access to justice. To rectify this situation, a legal transplant of the European Union Regulation on Online Dispute Resolution for Consumer Disputes to Malaysia is considered. Analysis shows that it could be partially transplanted with certain modifications due to the differing circumstances of both jurisdictions. However, the majority of the legislation can be kept intact due to the global nature of online transactions. Suggested modifications were proposed with the aim to allow the partial adoption of the legislation including a proposed procedure that Malaysian consumers would go through if they need to file a claim through the proposed Online Dispute Resolution platform. This study is the first to consider a legal transplant to Malaysia in the field of Online Dispute Resolution. It adds further value to the body of knowledge by presenting concrete data on the access to justice for online consumers in Malaysia.

Eu Consumer Law And Human Rights

Author: Iris Benöhr
Publisher: OUP Oxford
ISBN: 0191650641
Size: 69.70 MB
Format: PDF
View: 6615
Traditionally, consumer law has played an instrumental role in the EU as a tool for market integration. There are now signs in the new EU legal framework and jurisprudence that this may be changing. The Lisbon Treaty contains provisions affecting consumer law and, at the same time, it grants binding legal force to the EU Charter, which in turn adds a fundamental rights dimension to consumer protection. This evolution, however, is still at an early stage and may be thwarted by conflicting trends. Moreover, it may generate tensions between social objectives and economic goals. This book provides the first comprehensive analysis of these developments and examines new avenues that may be opening for consumer law, focusing on three key areas: financial services, electronic communication and access to justice. Through a systematic analysis of relevant cases, the book traces the development of a human rights dimension in consumer law and details the ramifications that the post-Lisbon legal framework may have on consumer protection and policy. This book concludes by proposing new directions in consumer law, striking a compromise between social and economic demands.

Access To Justice In Transnational B2c E Commerce

Author: Sutatip Yuthayotin
Publisher: Springer
ISBN: 3319111310
Size: 52.54 MB
Format: PDF, ePub
View: 1345
This book identifies institutional mechanisms that can be used to promote consumer confidence in direct online sales with businesses (B2C e-commerce). It argues that enhancing the access to justice in a multidimensional sense can potentially offer an effective means of boosting consumer confidence. It introduces a conceptual framework for a multidimensional approach to access to justice in the context of consumer protection, describing the various reasonable criteria needed to satisfy consumer demands in B2C e-commerce. The framework, which reflects all essential aspects of consumers’ expectations when they engage in online transactions, provides a benchmark for the evaluation of various consumer protection mechanisms. Based on an analysis of different mechanisms and using the framework’s criteria, the practice of private ordering, which does not rely on the creation of rules of law but rather on the use of technology as a solution, appears to offer a meaningful way to enhance access to justice in B2C e-commerce. However, though private ordering holds considerable potential, certain weaknesses still need to be eliminated. This book demonstrates how private ordering can be successfully implemented with the help of an intermediary, a neutral third party that plays an integral part in the collaborative task of facilitating various aspects of private ordering, thus helping to limit the risks of failure and ensuring a fairer market setting. In order to move forward, it argues that the state, with its wealth of material resources and incentive options, is the institution best suited to acting as an intermediary in facilitating private ordering. This promising proposal can improve consumer protection, which will in turn boost consumer confidence.​