Salesforce Com For Dummies

Author: Liz Kao
Publisher: John Wiley & Sons
ISBN: 111923932X
Size: 36.29 MB
Format: PDF, ePub, Docs
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Your all-access guide to reaping the benefits of Salesforce.com Salesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Written by Salesforce.com insiders with years of experience in customer relationship management (CRM) solutions, Salesforce.com For Dummies gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll discover how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, create accurate projects based on past performance, and so much more. A customizable, on-demand CRM solution, Salesforce.com allows businesses to organize and manage all of their customer information—leads, opportunities, contacts, accounts, cases, and solutions—in one place. Whether you're a Windows or Mac user, this down-to-earth, friendly guide shows you how to maximize Salesforce.com's capabilities to close deals faster, gain real-time visibility into sales, and collaborate instantly. Customize the new user interface with apps, widgets, and tools Prospect leads, drive sales, and provide outstanding customer service Manage contacts, identify opportunities, and analyze your results Collaborate with colleagues using Chatter If you're new to Salesforce.com or an existing user looking for the latest tips and tricks to maximize its potential, this friendly guide has you covered.

Salesforce Com For Dummies

Author: Tom Wong
Publisher: John Wiley & Sons
ISBN: 1118825845
Size: 14.68 MB
Format: PDF, ePub, Docs
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Your fun and easy introduction to Salesforce.com and its latest tools The frontrunner in the customer relationship management (CRM) market, Salesforce.com has a rapidly expanding influence over the way companies across the globe interact with their clientele. Salesforce.com For Dummies lends you an edge in building those relationships and managing your company?s sales, marketing, customer service, and support operations. With this accessible guide, you will learn how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Covers the latest enhancements to Salesforce.com, the world?s most popular customer relationship management software, and explains how to choose the right configuration to suit your business needs Written by Salesforce.com insiders with years of expertise in CRM services Details how to personalize your system, prospect leads, manage accounts and partners, develop contacts, track products, calculate forecasts, drive demand, utilize service and support, share insights with Chatter, enhance your online marketing, and more Close deals faster, gain real-time visibility into sales, and collaborate instantly with help from Salesforce.com For Dummies.

Salesforce Com For Dummies

Author: Thomas Wong
Publisher: For Dummies
ISBN: 9780764579219
Size: 14.68 MB
Format: PDF, ePub, Mobi
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* Shows sales people, marketers, and customer service representatives how to harness the power of Salesforce.com to enhance productivity, improve customer relations, and boost sales * Salesforce.com, which has more than 147,000 subscribers at 9,800 companies worldwide, won InfoWorld's Best Hosted Application award in 2004 * Covers navigating Salesforce.com, managing leads, understanding customers and competitors, keeping track of contacts, creating a sales forecast, managing users, creating service and support e-mails, working with campaigns, using the report wizard, and more

Salesforce Service Cloud For Dummies

Author: Jon Paz
Publisher: John Wiley & Sons
ISBN: 1119010683
Size: 68.42 MB
Format: PDF, ePub, Mobi
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Discover how to set up a sophisticated support center for your business in a matter of a few hours with Salesforce Service Cloud For Dummies. Service executives, managers, support agents, and system administrators will learn through best practices and step-by-step guidelines how to maximize their usage of Service Cloud to give customer service departments a holistic view of the customers they serve. This book covers: Salesforce.com Service Cloud Basics Handling Customer Issues Improving Your Service Organization's Effectiveness Leveraging Your Organizational Knowledge Recognizing When It Takes a Community Measuring Contact Center Performance Designing Your Service Solution with Force.com Improving Contact Center Productivity Improved internal coordination leads to quicker resolution of customers' questions, which can then lead to improved customer satisfaction, which is critical in this age where opinions can be amplified throughout the Internet. Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.

Salesforce Com S Service Cloud For Dummies

Author: Tom Wong
Publisher:
ISBN: 9780470589076
Size: 44.31 MB
Format: PDF, ePub
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"This book explains how salesforce.com can help you better manage your customer experience and your service team. The secret of salesforce.com's Service Cloud is its integrated relationship with your company's entire Web presence."--P. [4] of cover.

Salesforce Marketing Cloud For Dummies

Author: Wiley
Publisher: John Wiley & Sons
ISBN: 1119122090
Size: 50.62 MB
Format: PDF, Kindle
View: 6466
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Salesforce Marketing Cloud For Dummies will help you make the most of your investment in this exciting digital marketing suite of products. Use Salesforce Marketing Cloud to personalize your customers' journey, whether they are visiting you on the web, via their mobile device, or on Facebook. Discover how you can set-up and establish the data sets that are most important to your job function, use the robust e-mail tool for your direct marketing campaign, engage your customers on mobile devices, and use predictive intelligence to achieve optimal engagement across the customer journey.

Learning Apex Programming

Author: Matt Kaufman
Publisher: Packt Publishing Ltd
ISBN: 1782173986
Size: 79.23 MB
Format: PDF
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If you are a developer who has some object-oriented programming experience, Learning Apex Programming is the perfect book for you. This book is most appropriate for developers who wish to gain an understanding of the Force.com platform and how to use Apex to create business applications.

Gps For Dummies

Author: Joel McNamara
Publisher: John Wiley & Sons
ISBN: 9780470457856
Size: 37.77 MB
Format: PDF, ePub
View: 7034
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Need directions? Are you good at getting lost? Then GPS is just the technology you’ve dreamed of, and GPS For Dummies is what you need to help you make the most of it. If you have a GPS unit or plan to buy one, GPS For Dummies, 2nd Edition helps you compare GPS technologies, units, and uses. You’ll find out how to create and use digital maps and learn about waypoints, tracks, coordinate systems, and other key point to using GPS technology. Get more from your GPS device by learning to use Web-hosted mapping services and even how to turn your cell phone or PDA into a GPS receiver. You’ll also discover: Up-to-date information on the capabilities of popular handheld and automotive Global Positioning Systems How to read a map and how to get more from the free maps available online The capabilities and limitations of GPS technology, and how satellites and radio systems make GPS work How to interface your GPS receiver with your computer and what digital mapping software can offer Why a cell phone with GPS capability isn’t the same as a GPS unit What can affect your GPS reading and how accurate it will be How to use Street Atlas USA, TopoFusion, Google Earth, and other tools Fun things to do with GPS, such as exploring topographical maps, aerial imagery, and the sport of geocaching Most GPS receivers do much more than their owners realize. With GPS For Dummies, 2nd Edition in hand, you’ll venture forth with confidence!

Gis For Dummies

Author: Michael N. DeMers
Publisher: John Wiley & Sons
ISBN: 0470521503
Size: 46.43 MB
Format: PDF, Kindle
View: 5485
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GIS (geographic information system) is a totally cool technology that has been called “geography on steroids.” GIS is what lets you see the schools in your neighborhood or tells you where the nearest McDonald’s is. GIS For Dummies tells you all about mapping terminology and digital mapping, how to locate geographic features and analyze patterns such as streets and waterways, and how to generate travel directions, customer location lists, and much more with GIS. Whether you’re in charge of creating GIS applications for your business or you simply love maps, you’ll find GIS For Dummies is packed with information. For example, you can: Learn all the hardware and software necessary to collect, analyze, and manipulate GIS data Explore the difference between 2D and 3D maps, create a map, or manage multiple maps Analyze patterns that appear in maps and interpret the results Measure distance in absolute, comparative, and functional ways Recognize how spatial factors relate to geographic data Discover how GIS is used in business, the military, city planning, emergency services, land management, and more Find out how GIS can help you find out where flooding may occur Determine what your organization needs, do appropriate analyses, and actually plan and design a GIS system You’ll find dozens of applications for GIS queries and analyses, and even learn to create animated GIS output. Whether your goal is to implement a GIS or just have fun, GIS For Dummies will get you there! Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Divorce For Dummies

Author: John Ventura
Publisher: John Wiley & Sons
ISBN: 9780470485361
Size: 35.22 MB
Format: PDF, Kindle
View: 4411
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Since Divorce For Dummies, 2nd Edition published in 2005, there have been considerable changes in collaborative divorces, common law marriages, same sex marriages, visitation, and even custody laws (from children to pets). Divorce For Dummies, 3rd Edition includes 25 percent new, revised, and refreshed material covering all of the above.