The Mediator's Handbook

Revised & Expanded fourth edition

The Mediator's Handbook

The popular The Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step by step, from opening conversations and exploring the situation through the phases of finding resolution—deciding on topics, reviewing options, and testing agreements. The "Toolbox" section details the concepts and skills a mediator needs in order to: Understand the conflict Support the people Facilitate the process Guide decision-making Throughout the book, the emphasis is on what the mediator can do or say now, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams. Jennifer E. Beer, PhD, mediates organizational conflicts, facilitates meetings, and offers related workshops, regularly teaching a negotiation course at Wharton (University of Pennsylvania). Caroline C. Packard, JD led Friends Conflict Resolution Programs for fifteen years and is an organizational conflict response specialist and mediator based in Philadelphia, Pennsylvania. Eileen Stief developed the mediation process presented in the Handbook, training a generation of mediators to work with community, multi-party, and environmental disputes.

The Mediation Process

Practical Strategies for Resolving Conflict

The Mediation Process

The Fourth Edition of a seminal work in the field of mediation and conflict resolution For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this text is perfect for new and experienced conflict managers working in any area of dispute resolution—family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships. Includes expanded information on the latest approaches for providing mediation assistance Features comprehensive guidelines for selecting the right strategy for both common and unique problems Utilizes updated, contemporary case studies of all types of disputes Offers expanded coverage of the growing field and practice of intercultural and international mediation

The Mediation Handbook

Research, theory, and practice

The Mediation Handbook

The Handbook of Mediation gathers leading experts across fields related to peace, justice, human rights, and conflict resolution to explore ways that mediation can be applied to a range of spectrums, including new age settings, relationships, organizations, institutions, communities, environmental conflicts, and intercultural and international conflicts. The text is informed by cogent theory, state-of-the-art research, and best practices to provide the reader with a well-rounded understanding of mediation practice in contemporary times. Based on four signature themes—contexts; skills and competencies; applications; and recommendations—the handbook provides theoretical, applicable, and practical insight into a variety of key approaches to mediation. Authors consider modern conflict on a local and global scale, emphasizing the importance of identifying effective strategies, foundations, and methods to shape the nature of a mediation mindfully and effectively. With a variety of interdisciplinary perspectives, the text complements the development of the reader’s competencies and understanding of mediation in order to contribute to the advancement of the mediation field. With a conversational tone that will welcome readers, this comprehensive book is essential reading for students and professionals wanting to learn a wide range of potential interventions for conflict.

How to Resolve Conflict

A Practical Mediation Manual

How to Resolve Conflict

A guide to the practice of mediation as a means of resolving conflict, this short how-to manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the stages and steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing. The book is divided into three parts: Theory, Process, and Practice. Part I provides a conceptual framework for understanding conflict and mediation. It discusses the sources of conflict, the dynamics of power imbalances, how mediation counteracts them, and familiar styles for managing conflicts. Part II describes the stages of the mediation process. It begins with orientation and preparation for the mediation session before outlining each of the five stages of the mediation process along with a range of communication skills crucial to the success of each stage. Part III focuses on several familiar areas of human experience in which the practice of mediation is common, such as family and domestic mediation, business and organizational mediation, international mediation, and education. These chapters include customary forms and techniques used in resolving conflicts. The final chapter includes materials to manage and conduct mediation role-playing exercises.

Bullying and Harassment in the Workplace

Theory, Research and Practice

Bullying and Harassment in the Workplace

Building on the success of two earlier best-selling editions from 2003 and 2011, this benchmark text and highly cited reference work now appears in its third edition. This book is a research-based resource on key aspects of workplace bullying and its remediation, which: Covers the nature and complexities of bullying and harassment in the workplace Presents the evidence on its prevalence, risk groups, antecedents and outcomes Examines cyberbullying and harassment in the digital world Describes the roles of bystanders and the coping possibilities of victims Discusses prevention, intervention, treatment and the management of specific cases Explains legal perspectives, the role of HR and of internal policies Edited by leading experts in the field and presenting contributions from subject experts, it provides state-of-the-art reviews of the main themes in the field, as well as practical remedies and solutions at individual, organizational and societal levels, providing a much-needed update and expansion of the original work, as the research and literature on this problem with its manifold detrimental effects has expanded radically over the last decade. This book should be of interest to all scholars in the field of organizational behavior and social processes at work. In particular, the book is a much-needed tool for bachelor, master and PhD students, new and experienced researchers in the field, advanced practitioners and policy makers, including labor inspectors, union representatives, HR-personnel, lawyers, management consultants, and counsellors in private practice, family physicians and occupational health practitioners, to name a few.

Handbook of Geriatric Care Management

Handbook of Geriatric Care Management

Handbook of Geriatric Care Management, Fourth Edition is a comprehensive and practical guide for care managers that addresses the multiple needs of aging adults and their families. An ideal teaching tool, it guides students and professionals along the journey of becoming a successful care manager. New to this edition are two new chapters on working with older veterans and helping clients with depression. Completely updated and revised, the Fourth Edition provides updated ethics and standards, a focus on credentialing and certification, numerous case studies, sample forms and letters, and tips for building and growing a care manager business.

Six Sigma Handbook, Fourth Edition (ENHANCED EBOOK)

Six Sigma Handbook, Fourth Edition (ENHANCED EBOOK)

This fully revised bestseller integrates Lean methodologies and certification coverage and features bonus videos, quizzes, and sample files The Six Sigma Handbook, Fourth Edition reveals how to realize significant gains in quality, productivity, and sales in any organization. This new edition offers vast improvements to examples and offers videos, sample data files for download, and online quizzes for all levels of Six Sigma certification. The content features further integration of Lean methods and examples, healthcare examples, risk management, and case studies of various deployment and analysis techniques. Includes two sample quizzes for Six Sigma certification, one for Green Belt candidates and one for Black Belt candidates Links to five videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart Clearly defines the management responsibilities and actions necessary for successful deployment. Fully incorporates Lean, problem-solving, and statistical techniques within the Six Sigma methodology

Grief Counseling and Grief Therapy, Fifth Edition

A Handbook for the Mental Health Practitioner

Grief Counseling and Grief Therapy, Fifth Edition

Fourth Edition Named a 2013 Doody’s Core Title! Praise for the Fourth Edition: "In the fields of death education, research and counseling/psychology, surely Bill Worden is a giant...ALL of us, personally and professionally, are indebted to [him]. From his work we may be just a bit wiser, a bit healthier, a bit more competent, and a lot more in touch with meaning for the sake of all who mourn." --Illness, Crisis, & Loss "[If] you knew Worden's work and his writings previously, you'll find an enhanced book with a much broader and challenging perspective than his previous editions. If you are not familiar with Bill Worden, then it is time to begin." --Ben Wolfe, MEd, LICSW, Fellow in Thanatology, Program Manager/Grief Counselor, St. Mary's Medical Center's Grief Support Center Duluth, MN Encompassing new content on the treatment of grief, loss, and bereavement, the updated and revised fifth edition of this gold-standard text continues to deliver the most up-to-date research and practical information for upper-level students and practitioners alike. The fifth edition includes updates to the author’s Tasks and Mediators of Mourning, new case studies, and valuable Instructor Resources. The text highlights recent initiatives to extend care to the bereaved and fosters the knowledge and skills required for effective intervention and even preventative treatment. Also addressed is the impact of social media and online resources for “cyber mourning,” changes in the DSM-5 as they influence bereavement work, alternate models of mourning, and new findings on the varied qualities of grief. The fifth edition continues to present a well-organized, concise format that is easy to read and provides critical information for master’s level health courses in grief counseling and grief therapy as well as for new and seasoned practitioners alike. New to the Fifth Edition: Refinements to the author’s TASKS of Mourning New considerations regarding Mediators of Mourning on social variables The impact of social media and online resources on “cyber mourning” Complicated spiritual grief after mass shootings and other catastrophes Changes in the DSM-5 as they influence bereavement work Cross-cultural and multifaceted counseling for specialized grief, including grandparent’s grief, prolonged grief disorder, and HIV-AIDS-related bereavement Updated information on grief and depression New case studies and updated references Includes reflection and discussion questions in each chapter Updated and revised information on grief counseling training Accompanying instructor packet with Manual, PowerPoint slides, and Test Bank

Attention-Deficit Hyperactivity Disorder, Fourth Edition

A Handbook for Diagnosis and Treatment

Attention-Deficit Hyperactivity Disorder, Fourth Edition

Widely regarded as the standard clinical reference, this volume provides the best current knowledge about attention-deficit/hyperactivity disorder (ADHD) in children, adolescents, and adults. The field's leading authorities address all aspects of assessment, diagnosis, and treatment, including psychological therapies and pharmacotherapy. Core components of ADHD are elucidated. The volume explores the impact of the disorder across a wide range of functional domains--behavior, learning, psychological adjustment, school and vocational outcomes, and health. All chapters conclude with user-friendly Key Clinical Points. New to This Edition *Reflects significant advances in research and clinical practice. *Expanded with many new authors and new topics. *Chapters on cutting-edge interventions: social skills training, dietary management, executive function training, driving risk interventions, complementary/alternative medicine, and therapies for adults. *Chapters on the nature of the disorder: neuropsychological aspects, emotional dysregulation, peer relationships, child- and adult-specific domains of impairment, sluggish cognitive tempo, and more.

Land Development Handbook, Fourth Edition

Land Development Handbook, Fourth Edition

The definitive guide to land development—fully updated to cover the latest industry advances. This thoroughly revised resource lays out step-by-step approaches from feasibility, through design and into permitting stages of land development projects. The book offers a holistic view of the land development process for public and private project types – including residential, commercial, mixed-use and institutional. Land Development Handbook, Fourth Edition contains the latest information on green technologies and environmentally conscious design methods. Detailed technical appendices, revised graphics, and case studies round out the content included. This edition covers:•Due diligence, planning, and zoning•Review procedures, building codes, and development costs•Environmental and historical considerations•Site analysis and preliminary engineering•Feasibility studies and site inspections•Conceptual and schematic design•Site selection, yield, and impact studies•Final design processes and sample plans•Components of a site plan and the approval process•Site grading, road design, and utility design •Stormwater management and hydrology•Erosion and sediment control•Permits, bonds, and construction documents•Soils, floodplain studies and stream restoration